Privacy Statement

Filters Now LLC ("We", "Our", "Us") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website www.reliantfilters.com (our Website) and use our services, and our practices for collecting, using, maintaining, protecting and disclosing that information. We are an independent air filter supplier and we are working with Reliant Energy Retail Services LLC (Reliant) to provide access to the Reliant Filters Made Easy® Program. The Website is used by us to supply and fulfill orders for the Reliant Filters Made Easy® Program. This policy applies to any information that we collect on the Website, including any information in any e-mails, posts, texts and other electronic messages between you and the Website and any information about you transferred to the Website from other websites or mobile or desktop applications. This policy does not apply to any information that we collect by any other means, including offline collection. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you can choose not to use our Website. By accessing or using our Website including, without limitation, to order any products or services offered through the Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect About You and How We Collect It

We may collect various types of information from and about users of our Website, including information by which you may be personally identified, such as name, billing address, shipping address, e-mail address, user name and password, and telephone number ("Personal Information"). The information we collect on or through our Website may include information that you provide by registering to use our Website, purchasing our Products, using our services, posting material, requesting further services or reporting a problem with our Website. We will also retain records and copies of your correspondence (including e-mail addresses), if you contact us. We collect information required for the payment of goods or services that you order, including credit card numbers, credit card expiration date, security codes and other financial information. We transmit that information to our payment processor and do not store that information in our system, although the payment processor may store such information. As you navigate through and interact with our Website, we may automatically collect certain traffic data and usage information to help us manage our content and improve your use of the Website. This may include information about your equipment, your IP address and your browsing actions and patterns when you visit our Website, including the referring and exit pages. The technologies that we use for this automatic data collection may include cookies that are stored on your computer and small embedded electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) on the Website that permit us to count users and obtain other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, some parts of the Website may then be inaccessible or not function properly. We also may use third party services such as Google Analytics, Omniture, or similar services to help us analyze site usage and to communicate with people who have previously visited the Website. For example, we may use these tools to communicate with Website and mobile application users who may have started but not yet completed a task, such as by placing an item in a shopping cart but not checking out, or by partially enrolling in one of our services. When that occurs, we may send targeted advertising or communicate directly with such consumers.

  • Your California Privacy Rights
    If you are a California resident, you may opt out of our disclosure of your Personal Information to third parties for their direct marketing purposes. To make such a request or to opt out, please send an e-mail to homefilters@filtersnow.com or write us at Filters-Now LLC, 420 3rd Ave NW, Hickory, NC 28601 Users Outside of the United States Our Website is hosted in the United States and our services are provided from the United States. It is possible that certain information will be stored on servers in multiple other countries on the "cloud" or other similar distributed hosting platforms. If you are a user accessing our Website or services from the European Union, Asia or any other region with laws governing personal data collection, use, and disclosure that differ from United States laws, please note that you are transferring your Personal Information outside your home jurisdiction, and that by providing your Personal Information you are consenting to the transfer of your Personal Information to the United States and other jurisdictions as indicated above, and to our use of your Personal Information in accordance with this policy.
  • Data Security
    We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information that you provide to us is stored on our servers behind firewalls and certain Personal Information will be encrypted using secure socket layer (SSL) technology. The safety and security of your information also depends on you. When we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information over the Internet is not completely secure. Although we have implemented security measures that we think are adequate, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website
  • Changes to Our Privacy Policy
    We post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are respo nsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
  • Contact Information
    To ask questions or comment about this privacy policy and our privacy practices, contact us at:

    Filters-Now LLC

    420 3rd Ave NW

    Hickory, NC 28601

    or via our toll-free number:1-855-501-1824